FAQ
All hire items must be returned in the same condition they were received. If returned damaged or broken, the full cost of repair or replacement will be charged to the hirer.
All cutlery, crockery, and glassware must be cleaned before return. It should be returned in a condition that it can be immediately re-hired. If not a cleaning fee will apply.
Delivery charges are calculated according to distance and available access.
Please contact the office directly on
1300 763 656 to discuss.
You may also pick up your hire items from our warehouse in Thomastown.
Please note pickup is only available on selected items and must be made in a suitable vehicle where the hire items are protected from damage.
Our Warehouse and reception hours are Monday – Friday: 9AM – 5PM
We have a small showroom available for viewing. If you’re interested in specific items, please
contact us to arrange an appointment, and our friendly team will ensure they’re ready for
You.
All hire items must be returned in the same condition they were received. If returned
damaged or broken, the full cost of repair or replacement will be charged to the hirer.
All cutlery, crockery, and glassware must be cleaned before return. It should be returned in a
condition that it can be immediately re-hired. If not a cleaning fee will apply.
Delivery charges are calculated according to distance and available access. Please contact
the office directly on 1300 763 656 to discuss
No, a bond or Deposit is required for hire items. Photo ID must be presented when collecting
from our Warehouse.
You may pick up your hire items from our warehouse in Thomastown.
Please note pickup is only available on selected items and must be made in a suitable vehicle
where the hire items are protected from damage. Photo ID must be provided otherwise you
will not be able to collect your items. Failure to return items on the booked day will result in
additional hire fees until the items are returned.
When determining the space for your marquee, it’s important to allocate an extra meter
around its perimeter for installation purposes. For instance, a 3m x 6m marquee necessitates
a free space of 5m x 8m. This free space should be devoid of any obstructing barriers such as
gutters or branches. Consider the nature of the surface; for instance, if it’s soft like grass, we
can utilise pegs (provided there are no irrigation systems or pipes present). Conversely, if it’s
a hard surface, additional costs will be incurred for the use of weights. Marquees are
generally not suitable for sloped surfaces. If you’re uncertain about the appropriate marquee
size or its fit within your space, we offer complimentary site visits to assist you. Please note
that our marquees are engineered structures and should only be installed and dismantled by
our qualified crew. A delivery and collection fee is applicable to all marquee bookings.